Rivis.AI

Terms of Service

Effective Date: March 13, 2026

Welcome to Rivis AI (“Rivis AI,” “Rivis,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, services, automations, AI tools, chatbot solutions, CRM-related workflows, lead generation services, and related offerings available through https://rivis.ai/home (the “Services”).

By accessing or using our Services, you agree to these Terms. If you do not agree, you must not use the Services.

SMS Messaging Terms

By providing your phone number and opting in, you consent to receive SMS messages from Rivis AI. These messages may include appointment reminders, customer support messages, service updates, and follow-up communications related to your request.

Message frequency varies. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at [email protected].

Wireless carriers are not liable for delayed or undelivered messages.

By opting in, you confirm that you are the authorized user of the mobile number provided or have permission from the authorized user to receive messages at that number.

Your use of our services, including SMS communications, is also governed by our Privacy Policy.

Rivis AI does not send unsolicited SMS messages. Messages are only sent to users who have provided explicit consent through our website or other approved opt-in methods.

1. Eligibility

Our Services are intended for business use only.

You may use the Services only if:

you are at least 18 years old; and

you have the authority to act on behalf of a business or other legal entity.

You may not use the Services where doing so would violate applicable law.

2. Our Services

Rivis AI provides AI automation and agency services, including, without limitation:

• AI automations
• chatbots
• AI agents
• lead generation systems
• CRM workflows and integrations
• chatbot widgets
• dashboards or SaaS-related tools
• related consulting, setup, support, and implementation services

We may update, improve, modify, suspend, or discontinue any part of the Services at any time.

3. Third-Party Platforms

Our Services may integrate with or depend on third-party providers, including platforms such as GoHighLevel, BuildMyAgent, Twilio, and Stripe.

Your use of third-party services may also be subject to their terms, policies, fees, and technical limitations.

Rivis AI is not responsible for outages, feature changes, delays, errors, carrier filtering, policy changes, billing issues, or other acts or omissions of third-party providers.

4. Client Information and Content

To provide the Services, you may provide us with information, materials, prompts, FAQs, leads, contact records, CRM data, files, messaging content, and other business-related content (“Client Content”).

You represent and warrant that:

• you own or control all rights necessary to provide the Client Content;
• you have all required permissions and consents to use and share the Client Content;
• your Client Content does not violate any law, contract, or third-party rights;
• your use of the Services complies with applicable privacy, communications, and marketing laws.

5. Acceptable Use

You may use the Services only for lawful business purposes.

You may not use the Services to:

• violate any law or regulation;
• send spam or unlawful marketing messages;
• harass, abuse, threaten, or impersonate others;
• engage in fraud, deception, or misleading conduct;
• upload or use content you do not have rights to use;
• infringe intellectual property, privacy, publicity, or other legal rights;
• reverse engineer, copy, scrape, decompile, or attempt to extract proprietary prompts, workflows, logic, source code, or automations;
• bypass security features or usage limits;
• distribute malware, phishing content, or harmful code;
• create deceptive synthetic media, unlawful deepfakes, or disinformation;
• use AI-generated content for legal, medical, financial, employment, housing, insurance, or safety-critical decisions without qualified human review.

We may impose reasonable usage, seat, workflow, API, messaging, or operational limits at our discretion.

6. AI Outputs

Some parts of the Services may generate automated or AI-assisted responses, chatbot answers, recommendations, summaries, workflows, FAQs, or similar outputs (“AI Outputs”).

You understand and agree that:

• AI Outputs may be inaccurate, incomplete, outdated, biased, or unsuitable for your needs;
• AI Outputs should be reviewed by a human before use;
• Rivis AI does not guarantee that AI Outputs will be error-free, compliant, or fit for any specific purpose;
• you are solely responsible for reviewing, approving, and using AI Outputs.

The Services are not a substitute for legal, medical, financial, accounting, or other regulated professional advice.

7. Fees, Billing, and Payment

Fees for the Services may be set out on our website, invoices, proposals, statements of work, order forms, or other written agreements.

Unless otherwise stated in writing:

• fees may include setup fees, monthly recurring fees, project fees, or custom invoice amounts;
• recurring services may renew automatically until canceled;
• all fees are due as stated on the applicable invoice or agreement;
• all payments are generally non-refundable, unless required by law or expressly stated otherwise in writing.

If a payment is late, declined, reversed, disputed, or fails, we may suspend or terminate the Services, pause work, restrict access, or require updated payment information before continuing.

8. Cancellations

You may cancel recurring Services by giving written notice to [email protected] before the next billing cycle, unless a separate written agreement says otherwise.

Cancellation stops future recurring charges only. It does not entitle you to a refund for amounts already paid, except where required by law or expressly stated otherwise in writing.

9. Intellectual Property

Our Property

Rivis AI owns all rights, title, and interest in and to the Services, including our website, branding, logos, templates, prompts, workflows, systems, designs, documentation, methods, and related intellectual property, except for Client Content and any client-specific deliverables expressly assigned in writing.

Your Content

You retain ownership of your Client Content. You grant Rivis AI a limited, non-exclusive, royalty-free license to use, host, copy, process, transmit, and modify Client Content solely as necessary to provide, support, maintain, secure, and improve the Services, and to comply with legal obligations.

Deliverables and AI Outputs

Subject to full payment and any third-party provider restrictions, you own final client-specific deliverables created specifically for you.

However, Rivis AI retains ownership of all pre-existing materials, general methods, templates, prompts, workflows, systems, know-how, and internal tools used to produce those deliverables.

10. Data Use and Service Improvement

Rivis AI may use anonymized or aggregated data to maintain, analyze, improve, and support the Services, provided such data does not identify you or your customers personally.

Client data is not used to train AI models by default, except as necessary through third-party tools or providers used to deliver the Services and subject to their applicable settings, terms, and policies.

11. Privacy

Your use of the Services is also subject to our Privacy Policy.

If you provide customer data, lead data, or other personal information through the Services, you are responsible for ensuring that you have given all required notices and obtained all required consents under applicable law.

12. Marketing and Publicity

Unless otherwise agreed in writing, Rivis AI may identify you as a client and may use your business name, logo, and a general description of the Services provided in our marketing materials, portfolio, or case studies.

If you prefer not to be included, you may notify us in writing and we will make commercially reasonable efforts to honor that request going forward.

13. Suspension and Termination

We may suspend, restrict, or terminate your access to the Services at any time, with or without notice, if:

• you violate these Terms;
• you fail to pay amounts due;
• your use creates legal, reputational, or security risk;
• we suspect fraud, abuse, or unauthorized activity;
• a third-party provider requires us to do so;
• we reasonably believe suspension is necessary to protect Rivis AI, our clients, or the public.

You may stop using the Services at any time, subject to any payment obligations and any separate written agreement.

Upon termination:

• your right to use the Services ends immediately;
• we may disable access, automations, hosted assets, or integrations;
• any unpaid fees remain due;
• provisions that should survive termination will remain in effect.

14. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIVIS AI DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, AND SECURITY.

We do not guarantee that:

• the Services will be uninterrupted or error-free;
• AI Outputs will be accurate or suitable;
• third-party tools will remain available or compatible;
• any campaign, automation, call flow, chatbot, or lead generation system will achieve any specific business result.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIVIS AI AND ITS AFFILIATES, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR OPPORTUNITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIVIS AI’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO RIVIS AI FOR THE APPLICABLE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

16. Indemnification

You agree to defend, indemnify, and hold harmless Rivis AI and its affiliates, owners, officers, employees, contractors, licensors, and service providers from and against any claims, losses, liabilities, damages, judgments, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• your use of the Services;
• your Client Content;
• your violation of these Terms;
• your violation of any law or third-party right;
• your use of AI Outputs or communications generated through the Services.

17. Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Services will be governed by the laws of the State of Florida, without regard to conflict of law principles.

18. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration in Florida, on an individual basis.

Either party may seek injunctive or equitable relief in a court of competent jurisdiction for matters involving intellectual property misuse, unauthorized access, confidentiality, or collection of unpaid fees.

To the fullest extent permitted by law:

• class actions and class arbitrations are waived;
• claims may be brought only in an individual capacity.

19. Changes to These Terms

We may update these Terms from time to time by posting the revised version on our website.

The updated Terms become effective as of the posted effective date.

Your continued use of the Services after that date constitutes your acceptance of the updated Terms.

20. Entire Agreement

These Terms, together with our Privacy Policy and any applicable proposal, invoice, statement of work, order form, or other written agreement, constitute the entire agreement between you and Rivis AI regarding the Services, unless a separate written agreement expressly states otherwise.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

21. Contact Information


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